How do you Define approvers for a request type? Missing step?

Wade Fogarty

Hi all,

   I've followed the instructions in 

Define approvers for a request type | Jira Service Management Cloud | Atlassian Support

 

I have a custom "User Picker (multiple users)" field defined named "EIT: Security Change User Picker".  I've associated it with all the project screens.  In the request type request form, I've added 

the field as hidden with a preset value per the instructions.

When I go to the next step to add the approval to the workflow, all the other "User Picker (multiple users)" options are present but not the one I added.

 

Is there an addition step required to get it to show on the Add approvals screen?

 

Thanks!!

 

 

Juan Manuel Ibarra

Hello Wade, in this article you see something similar to what happens to you https://community.atlassian.com/t5/Adaptavist-questions/How-to-set-up-approvers-in-Jira-Service-Desk/qaq-p/1110266

 

On the other hand, this is the official doc on how to add approvers

 

https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html