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Backlog issue missing

Chris York

I had created 4 new issues in the backlog, but had not assigned to any sprint. I had a proactive team member who completed 2 of them yesterday. While I can find them by searching but if I scroll through the list of backlog issues I cannot find them to assign to a Sprint so that sprint gets credit for completing the issue.

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Trudy P Claspill

Are you working in a Team Managed or Company Managed project?

For a Company Managed project, check the filter for the board to see if it is excluding the issues based on some data change that has been made to them.

If you can find the issues in a Search, you should be able to edit the Sprint field in them directly to add them to the desired sprint.

Chris York

It is company managed project. There are no filter for the board or in overall backlog. When I open the issue the "Sprint" field is not available nor can I see how to add as an available field on the issue screen

Trudy P Claspill

Hi @Chris York

I forgot to say - welcome to the community!

Typically in Company Managed projects that use Scrum, Done issues will automatically be excluded from the backlog.

As for accessing the Sprint field in the issue directly, you should see it in the right side pane of the issue. You may need to click on the Show More link below the field list to see it.

Screen Shot 2021-05-28 at 11.08.01 AM.png

If you still don't see it, you may need to click on the Configure link in the lower right to add the field to your display.

Chris York

Thanks. When I go to issue details I don't see the sprint field. When I go to configure the sprint field is not a choice to add to the issue detail screen

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