Jira Automation, tag a ticket as a reworked ticket

Vincent Fong_yfz7dy

How can we automatically tag a Jira ticket as "reworked" when it's status changes from closed or resolved or done to open, re-opened or in progress?  This so that we can run a filter to see all reworked tickets within projects.

What do we set this up for all projects with Jira Automation?

 

Trudy P Claspill

You can set up a filter for this without "tagging" the issues. It would be something like this:

status changed from Done to "To Do" or status changed from Done to "In Progress"

You would have to define all the possible changes as OR conditions.

Alternately, you could limit your transitions from Done/Resolved/Closed so that the issue can only go to Reopen, and the only way to get to Reopen is from Done/Resolved/Closed. Then you could use a filter for 

status was Reopen

That filter would pick up all issues that were ever in the Reopen status.

 

If you choose to go the route of using Automation, then you can set up an Automation Rule that is Global and runs against all projects.

If you somehow "tag" issues as reworked, do you have any concerns that a person might remove that tag and the issue won't get included in your report?

How do you want to tag the ticket? Do you want to add a value to the Labels field? Do you want to set a custom field? 

You could set a rule triggered on Issue Transitioned. You can add to that Trigger the From and To values for the Status Transition, but it doesn't look like you can you can select multiples for either the From or To, so that would complicate your rule.

I don't spend a lot of time working with Automation Rules, so there might be a better way to do it than using the Issue Transitioned Trigger.

Once you have the rule triggered and have confirmed that you are dealing with an issue that falls within your parameters, you would then use and Action to Edit the issue and set the field you want to use for "tagging" the issue.