How do I require an approval for every affected service?

Question

In a change ticket, if I have more than one affected service and I set an approval for "affected services", it adds all the approvers for all the services to the approvers list in the ticket.

But...

Regardless of whether I pick "All approvals" or set any number of approvals

the ticket moves on to the next status as soon as the first person approves.   Is there a way to require an approval for each service that is affected?

Thanks!

Kay_8f3uo0 · Answer

Has any changes been made towards this issue? @Jason D'Cruz .

if the approval field is set to affected service and there are more than one affected service, is there a way to specify how many approvals before the ticket is transitioned?

Jason D'Cruz · Answer

Hi @Wade Fogarty ,

I'm the product manager on JSM working on approvals.

This is a requirement that we're looking to address on priority. We are launching support for Groups (i.e. using the multi-Group picker) and adding criteria (x approvals per Group) in the coming month which should allow you to achieve what you're looking for.

Cheers,
Jason