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Ranking in company-managed project

Natalia Rodríguez

Hi there!

I need to organize the backlog and the sprint backlog but I can't.

How can I add an ID for this?

If I click "Edit Filter Query" I can't find the option to change this, does anyone know another way to help select and drop the issues as before?

Thanks!

Accepted answers

Trudy P Claspill

Hello @Natalia Rodríguez

Can you please provide more information about the problem you are trying to solve or what you are trying to accomplish?

You can drag and drop your issues to re-order them in the Backlog screen only if the filter for your board uses the ORDER BY Rank clause. If your board filter orders by any other field you will not be able to drag and drop the issue to order them.

It also appears that somebody may have added another custom field to your system and named it Rank, causing two fields to exist with the same name. You will likely need to get rid of that second custom field that has the same name. You should be able to find both fields in the Custom Fields list available from Settings > issues > Custom Fields. The original Rank field should look like this:

Screen Shot 2021-05-27 at 11.10.00 AM.png

All comments

Trudy P Claspill

Hello @Natalia Rodríguez

Can you please provide more information about the problem you are trying to solve or what you are trying to accomplish?

Screen Shot 2021-05-27 at 11.10.00 AM.png

Bill Sheboy

Hi @Natalia Rodríguez

I believe that error message is describing the problem: someone has created a custom field with the same name as Rank, and so that is causing the problem.

Please consider either renaming or removing the user-created custom field to solve this, and then re-check your filter to ensure it is sorting on Rank. Then the drag-n-drop ordering will work again.