Is it possible to give a customer rights to close or cancel their own ticket?
Hi Rodriguez,
This is possible in Jira Service Management projects if you enable "Show transition on the customer portal" on the transition in the workflow.
You can find instructions here: https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/
Regards,
Ioana
Can this be used in the JSM Team-managed projects? I don't see this option in my team project:
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