Not receiving email notifications

Question

My team member is not receiving email notifications to new service tickets added to Queue/ Project.

If someone assigns a ticket to them then they would see an email notification, or else they dont.

All the email notifications permissions have been set up to exactly mirror my settings and I receive all the email notifications.

Can someone please help?

John Funk · Answer

Can you run a basic filter that shows the issues in the project? Something like Project = ABC

Do you see issues there?

Pinky_z2i5jd · Answer

Hi Fazila and John, thanks for your help.

1. When I go to notification helper, the issue - Service desk does not even show up when i try finding it - none of the issues from this project shows up and i have checked all permissions but couldnt find anything.

2. Yes when someone tags the user they can see the jira, when we assign it to them they get notified too, however when the end user creates a ticket for our service desk they dont see email notification coming through which others (team members) can see.

John Funk · Answer

Hi Pinky - is the user receiving other notifications from Jira - like tags in a comment?