Having trouble understanding issue transition on pull request merge.

Question

We've noticed a feature where Jira issues can be transitioned automatically on a pull request merge. It seems to be described here.

https://support.atlassian.com/bitbucket-cloud/docs/transition-jira-issues-during-a-pull-request-merge/

There are two things we don't understand. First we don't seem to be able to transition to a state we call "Done" in our workflow. AFAIK, there are no "fields that have to be filled out" to transition to Done, but I don't really know exactly what that means, so I'm confused.

Second, is there a way to configure which potential transitions show up? In our situation, a transition to "Shelved" is the only one enabled, which doesn't make sense in this case.

So we've got a transition to a non-sensical state enabled, and the one we want is disabled. And the page referenced above doesn't clear it up.

Any help would be much appreciated.

Trudy P Claspill · Answer

Have you added a trigger to the transition to Done in the workflow for the issue type mentioned in the pull request? Documentation on that topic is here, and applies to Company Managed projects.

Trudy P Claspill · Answer

In JIRA at the bottom of the navigation pane on the left it will tell you if the project is Team Managed or Company Managed.

jandyman · Answer

I'm not sure that the difference is between a Team Managed project and a Company Managed project.

There are no pop-up screens when transitioning to Done.