Mandatory custom field does not show as requested

Question

Hi all,

I created a new field and marked it as requested, but when users are creating issues, the field is not mandatory. Does anyone know how to fix this?

I used the following guide to create the custom field, but it does not work

https://community.atlassian.com/t5/Jira-questions/Making-a-custom-field-mandatory-in-Jira/qaq-p/439562

Thanks,

Trudy P Claspill · Answer

Do you have different field configurations for different issue types in this project?

For the issue type where the field is not showing as required:

- check the Project Settings > Fields, and look at the Field Configuration for that issue type. Confirm that it shows Yes in the Required field.

Eduardo Perez Fortich · Answer

Hi @Trudy Claspill

we are using the Company Managed project and I did the update field config and include the field in the screen. Still not working

Br,

Eduardo

Trudy P Claspill · Answer

Are you working with a Company Managed project or a Team Managed project?

The instructions in that post apply to Company managed projects.

Assuming you are working with a Company Managed project:

1. Did you update the Field Configurations that are in the Field Configuration Scheme associated with that project?

2. Did you add the field to the screen(s) for the Create Issue action?