No editable un ticket

Question

Hola

Estoy intentado ver la manera de poder bloquear un ticket que no se pueda realizar ningún cambio ( sobre todo comentarios), cuando este en el estado "Cerrado".

Se que los permisos son a gestión de grupos,  por eso no se si se puede bloquear en los flujos la opción de editar.

Angélica Luz · Answer

Hello Pablo,

I'm glad that it's working!

Yes, you can find other properties on our documentation:

- Use workflow properties

- Work with issue workflows

Pablo Viñas · Answer

Muchas gracias por el comentario.

Ha funcionado correctamente como necesitaba.

Una cosa. hay alguien sitio donde encontrar las propiedades que existen.

Angélica Luz · Answer

Hello @Pablo Viñas,

Welcome to Atlassian Community!

It’s possible to prevent tickets from being edited after it’s closed by adding properties to the workflow.

This option is only available for company-managed (classic) projects.

If you are using a company-managed project, go to Project settings > Workflows and click on 
 to edit the workflow.

Select the Diagram mode > Click on the desired status > Properties.

It’s necessary to add two properties: one for comments and another one for other fields.

Property Key = jira.issue.editable
Property Value = false

Property Key =  jira.permission.comment.denied
Property Value = true

After that, publish the workflow and the changes will be applied to all tickets that use the workflow you edited.

Please, take your time to test and if you have any other questions regarding this matter, let us know.

Kind regards,
Angélica