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Some reports disappeared (for example project pivot report)

Anna Korobka

Hello, yesterday everything was ok, but today I saw on my dashboard that some of my gadgets are disappeared (Gadget Error.
This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.)

When I trying to add it again - I did not find it in the list of gadgets.

Please, answer me "Why?"

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Accepted answers

All comments

Ignacio Pulgar

The addon has recently been changed by this one:

https://marketplace.atlassian.com/plugins/timereports/cloud/overview

The old addon disappears, together with the gadgets.

Anna Korobka

What am I suppose to do now?

You want me to buy that addon which was included to my standard configuration that cost 300$? What gonna be next?
I'm very disappointed.

Would you please describe me why I should pay additional fee for functions that was included in my standard plan?

Kelly Royal

I'm with Anna. Yesterday I had a project pivot gadget that our project management team used to visualize hours within Jira. It was critical to us being able to effectively communicate status. Today it has disappeared and you're telling me it has become a paid add on. Why should I now have to pay for something that has been included with my license up until now? I'm on an annual plan and I expect that he functionality I paid for should be maintained for the length of my agreement.

cdunkel

I'm going to join the chorus and say this is a pretty terrible move. JIRA is all about project and team management, and time tracking seems like a fundamental part of that mission.

Taking expected content away and putting behind a paywall is never a recipe for happy customers, JIRA.

Andriy Zhdanov

I should admit that Atlassian tried their best to notify all existing users of old Timesheet about upcoming removal in December, then in February, and in March.. apparently the message still did not reach you, sorry. Here is page about it: https://confluence.atlassian.com/jirakb/jira-timesheet-reports-and-gadgets-removal-from-jira-cloud-792504481.html

As for the new report, I've tried to do my best to make it as useful as old one, but apparently I have not managed, I understand and sorry for all disappointments. It may be improved eventually, but it may take quite long.

If you have specific feature missing, please let me know here though, as it's not clear from this thread.

Slava Kutenkov

The main issue now is that JIRA is a proprietary issue tracking product without time tracking system.

Taking into account that it is not a free system I'm a little confused about 'a car without wheels'.

I understand your interest as you are an author of the plugin, but the issue is in the system itself. What will they do next? Will they ask for money for every user's login? Or for every page view or something like that? ))

Kenn Curry

Same here - what a raw deal. Bad form to take this away and then start charging people for it. This isn't the first time they have done something like this and I expect it won't be the last - before long everything will be an add on. What kind of project management tool doesn't have some time tracking functionality as part of it... Their time tracking was basic at best but at least they had something. I'm thinking my company made a bad decision moving to this product - and worst part Atlassian doesn't seem to care.

Andriy Zhdanov

Replaced add-on used to be provided by me for free, since 2007 or so, it became paid add-on in 2011, but remained free for JIRA Cloud. Now I've had to develop same add-on using different technologies, I tried my best to make it as close as possible, but of course not everything is the same.

So looking from perspective of free/paid of course I understand all disappointments, but I've tried to make it cheap, and set the minimum price.

Slava Kutenkov

Hi Andriy,

I really appreciate your efforts! Please don't get me wrong, my claim is addressed to Jira, not to you

Have a good day!

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