Wrong username in my.atlassian

Question

Hi Community - I'm a bit uncertain that I'm posting this in the right channel, so... let me know if I'm in the wrong place.

I have a couple of Jira/Confluence accounts (helping a client and doing my own sandbox tests). I seem to be able to log into the client accounts and my own accounts all fine, but when I'm logged in to my clients account/site using my client-username and I look at the my.atlassian page to assist the client in setting up their site correctly, it constantly shows my sandbox-username (and therefore also sandbox-config of my account) - even though I'm logged in as my client-user.  (using Chrome btw)

Not sure if it's a caching issue or what could be the problem.

Any ideas?

Shannon S · Answer

Hi Tommy,

Thank you for the follow-up! I'm glad to hear you were able to resolve the issue.

Take care, and have a pleasant rest of your week.

Shannon

Tommy Poulsen_pi0szz · Answer

Well, I actually did not refer to the Atlassian feature called "Sandbox" but more as sandbox in a general term - sorry for the confusion ;-)
So my problem was, that the credentials of my test-account seemed to be mixed with the client-account. After a restart, however, I have not experienced the problem, so...

Shannon S · Answer

Hi Tommy,

Welcome to Atlassian Community. It's nice to have you!

Both the sandbox and production share the same username. You're logged in with one of your client's usernames instead, correct?

Sandboxes are a feature of our Premium offerings, and so it's best if the Premium Support team answers this for you. I see you created your question while logged in as your Cloud Free account, which is why the support site directed you to Community for support.

Please have an admin from your client's account raise a ticket with Premium Cloud Support, and we can take a look at the account directly and see what's the problem.

Thank you, and take care!

Shannon