Insights Automation Trigger / When Issue

Bailey Davis_ncixfe

Hi,

 

I am trying to create a Automations in Insights to email or create a ticket whenever a Attribute is a certain value.

 

I cant seem to get it to trigger unless I set it as something such as "comment added", but that is no good as I need it to be automatic.

 

End goal is to use this to create tickets whenever a certain date is hit.

 

Lisa Grau

Hi,

I recreated your rule like this:

(Geplantes Ereignis means Scheduled Event)

I had to choose another THEN-Action because my test instance doesn't send emails.

It works fine this way, maybe your Cron Task isn't working properly or (god knows why) the Condition is blocking the rule?