Convert service request to task in another project

Question

Hi,

I have a service request that was opened through email and I would like to create a task from that service request on a JIRA software project but I would like to leave the service request open to update the user through it.

What would be the best way to do so?

Thank you.

JimmyVanAU · Answer

Haha that was fast - yes you can clone the issue, and also add filters if not every issue is to be a task. Labelling is a great way to trigger the creation if you can't systematically determine it.

If this helped you, please accept the answer :)

Cheers, Jimmy

avi.sheleg · Answer

I managed to do that using the Automation :-)

What I did is, when someone adding a label called task it is automatically creating a task on the other project and also link both of them.

Thank you very much!

avi.sheleg · Answer

it's a bit more complicated since not every issue created is required to be turned into a task.

can I have an automation that would clone it as a task to a different project based on a different action?