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Using Automation to set Reporter from Body

Matt Adorjan

We are trying to use Jira Automation (in Jira Cloud) to set the reporter field based on part of the body of the email.

For example, when part of the body of a request is "#reporter jsmith" (where jsmith is a username of a user different than the one sending the email), it should adjust the Reporter value. We have a similar need to do this with #assignee, as well.

This allows our service desk to submit tickets on behalf of other users without having to manually change the reporter after sending the request.

I've been trying a lot of different things, but haven't had success yet. I am thinking this may be because of the conversion from username -> user ID.

Here is an example of something I tried:


{
  "update": {
    "reporter": {
      "set": {{issue.description.match("(?i).*#reporter\s*(.*)").asJsonObject("id")}}
    }
  }
}

I would love some feedback on the best way to do this, or to let me know if this isn't even possible.

Thanks!

Accepted answers

All comments

Martin Bayer _MoroSystems_ s_r_o__

Hi @Matt Adorjan can you share the whole Automation configuration so I can test it and try to help?

Simmo_9kntn7

Hi @Matt Adorjan

What is the exact value that you're trying to do? In the use of the reporter field, you can only set it via account ID. If you're not using their Atlassian account ID, it will not set.

Are these customers or normal Atlassian accounts?

Cheers,

Simeon.

Matt Adorjan

Thanks @Simmo !

I think you hit it on the head "you can only set it via account ID".

I have tried

#reporter jsmith

#reporter jsmith@acmecorp.com

For the #reporter field, they will be customers. For the #assignee field, they will be Atlassian accounts (service desk agents).

Some more background - we are just migrating from on-premise to cloud. We currently handle this with an add-on (ScriptRunner) but I wanted to see if I could eliminate ScriptRunner as much as possible and do this natively in Jira automation. However, it sounds like, in order to retain the same functionality, I may need to keep this in ScriptRunner and actually add a step that converts a username (jsmith) into the Atlassian Account ID.

-Matt

Matt Adorjan

Hi @Martin Bayer _MoroSystems_ s_r_o__ -

The automation I am trying is:

When: Issue Created
If "Description" contains "#reporter"
Then: Edit issue fields -> Advanced
- The goal here is to look for #reporter and grab the username after it and set it as the reporter. Same behavior for #assignee.

Sounds like based on what Simeon Ross posted, that I may need to convert this to the user's ID first.

Simmo_9kntn7

Hey @Matt Adorjan

So if this is just the reporter field, do you know if it just customers or if it could be your regular users as well?

Simmo_9kntn7

I just helped another customer with a very similar issue. See https://community.atlassian.com/t5/Automation-questions/Changing-the-reporter-field-with-a-smart-value-and-keep-getting/qaq-p/1698187

That might help you?

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