how to create a special ticket proccess

Nathan_6vhzxd

hey, i wanted to ask maybe is there an option that

for example:

if one of my costumers opens a ticket,

it would automatically assign to my employee and if he Approves the ticket that it would transfer to me

and if he Deny's the ticket it would close

?

i want that he will see the ticket first decide if to approve or deny

and based on his decision the ticket would assign to me or not

thanks ahead

John Funk

Hi Eric,

You can certainly do that with Automation For Jira. What type of project is it - JSM? Comapny-managed? Team-managed? Business project?