How to send a generic response ticket that the email from the client has been received.

Question

I have already created an running incoming mail to send the client a generic message that the ticket is being create.

Now what I want to know is, if the client is sending me an email requesting for help. Is there a way that I can have a generic noreply kind of response to email the client that the email has been received?

Ops User 2 · Answer

Hi Callum thanks for the reply, Does this customer setting work for any incoming email that is converted into an issue?

Callum Carlile _Automation Consultants_ · Answer

Hi @Ops User 2 , welcome to the Community!

This is built-in functionality to Jira Service Management. If you go to Project Settings > Customer Notifications, there will be a Request Created email, which can be enabled and edited with your own wording