Linked issue is being removed when the issue is moved to another project if I have a epic attached

Question

I have two projects. One is a company-managed project and the other one is a team-managed project.

Short question:

There's any way to keep the links between stories when we move a story, that has a Epic to it, to a new project?

How to simulate:

1. I have the following in the company-managed project:

EpicA -> StoryA

2. Then I clone the StoryA, which will create the ClonedA story. Now I have the following stories and links:

EpicA -> StoryA(link - is cloned by ClonedA)
EpicA -> ClonedA(link - clones StoryA)

3. Now I move ClonedA to the team-managed project and the following message is shown:

CMP-18 will lose the relationship with its parent epic.

You're moving this issue away from its parent epic. To avoid losing the relationship between this issue and its parent, move the epic issue as well.

Note: The epic relationship won't be lost when moving between classic projects.

ps. I do not want to move the epic.

In the following screens, it's not informed anywhere that I would be losing the link clones StoryA when I move it to the other project.

4. The ClonedA and StoryA loses its linked issues.

No mention on anything like that here: https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/#keepInMind

Important: The removal of the links does not happen if there's no Epic in story A.
Important2: This only happens on moves between company-managed and team-managed projects.

Trudy P Claspill · Answer

I recommend that you open a support case directly with Atlassian concerning this behavior. It may be a bug and they may or may not already have it in their backlog.

jonathan_ghellere · Answer

Are you saying the clones link is removed also, but only if the issue you are moving also has an Epic link? If the issue being moved does not have an Epic link, then the clones link is retained when the issue is moved?

Yes, the clones link is only removed when there's an EPIC, if not, the clones is retained.

Jira does not warn me about this behavior. I found it odd because if I do not have an EPIC to the story, the clones link is not removed.

Trudy P Claspill · Answer

The links between Epics and child issue are managed differently between Company Managed projects and Team Managed projects.

In a Company Managed project, the child issue is linked to the Epic by storing the Epic issue ID in the Epic Link field.

In a Team Managed project, the child issue is linked to the Epic by storing the Epic issue ID in the Parent field.

Additionally, Team Managed projects were designed to be "stand-alone" entities - they have their own per-project customizations for fields and workflows, for example, and these customizations are not available to share directly with other projects. The projects were not designed to support cross-project linking of Epics and child issues.

You will not be able to maintain links between Epics and child issues when those exist in separate projects.

I have not looked much at the use of generic links between issues in Team Managed projects, nor the impact to those links when moving issues between Team Managed and Company Managed projects.

Are you saying the clones link is removed also, but only if the issue you are moving also has an Epic link? If the issue being moved does not have an Epic link, then the clones link is retained when the issue is moved?