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how can a full name be changed?

Administración BPO

This question is in reference to Atlassian Documentation: Add, edit and remove users

I have changed a user name and email but cannot change the Full Name field.

I do not want to deactivate one user and create a new one, as I want all tickets currently under the name of old user to be assigned to the new one. How can the full name be changed? It is in grey, not editable?

Thank you

Accepted answers

Rob Woodgate

Hi Carmen,

If you are using Crowd (or another external user directory, such as LDAP), then you need to change the name in that external directory. The Atlassian instance will update the user management information the next time it syncs.

If you're not using an external directory then you should be able to change the full name. If you can't, then there's a really good workaround which I'd love to take credit for, but sadly it's not mine and credit must go to @Jakob Bagterp for this answer. His solution is:

A workaround is to use the browser's developer tools. In Chrome:

Open the user from User Management you want to edit.
Click "Edit".
Right click on the greyed input field next to "Full name" and choose "Inspect".
Revise the name value in the HTML, e.g. "John Doe" to "Doe John", and click outside the editing field to force the browser display the name on the page.
Click "Save" in the edit user modal.
Voila, "John Doe" is hereby updated to "Doe John".

All comments

Rob Woodgate

Hi Carmen,

A workaround is to use the browser's developer tools. In Chrome:

Open the user from User Management you want to edit.
Click "Edit".
Right click on the greyed input field next to "Full name" and choose "Inspect".
Revise the name value in the HTML, e.g. "John Doe" to "Doe John", and click outside the editing field to force the browser display the name on the page.
Click "Save" in the edit user modal.
Voila, "John Doe" is hereby updated to "Doe John".

Administración BPO

Thank you both, Rob and Jakob, it works!

Sam Hall_h1otcf

If you are finding this problem as an admin trying edit user details through 'User Management' in JIRA Cloud:

You can't edit this field because Atlassian have migrated your users to Atlassian Account.

As an admin, you can't edit full name because the users Atlassian Account might be shared by other Atlassian Cloud product instances.

Instead, you should get your users to update themselves using the following method:

When logged into JIRA Cloud, click user avatar image in top right corner
Choose 'Profile'
On the profile page full name will be read-only, but there should be a link that says 'Update these details through your Atlassian account'
Click the 'Atlassian account' link to be taken to an account settings page where full name can be edited.

Alternatively, users can update their account details directly at https://id.atlassian.com, where they will be able to update full name. It might takes a few minutes for updates to propogate.

Sam Hall_h1otcf

Also look at the Atlassian documentation on domain verification :

https://confluence.atlassian.com/cloud/domain-verification-873871234.html

"With domain claim verification, an administrator confirms they own the domain (@example.com) that their organization uses for their Atlassian account. This allows them to manage all accounts (alana@example.com, jim@example.com, julie@example.com...) within that email domain."

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Update 28/Feb/18: Updated, hopefully useful, links:

https://confluence.atlassian.com/cloud/domain-verification-873871234.html

https://confluence.atlassian.com/cloud/organization-administration-938859734.html

"As an organization admin, you can perform the following operations on any managed account:

Change the account name.
Change the account's email address.
Disable the account, so the user can no longer access any sites or log in to their account.
Require a password reset for a particular user, or for all users.
Temporarily exclude an account from two-step verification. For example, if the user is unable to log in because they've lost their phone."

Perry Tancredi

That link no longer works but the information is still there. Here's a link to a search for "Domain Verification" to find the same info: https://confluence.atlassian.com/search/?query=domain%20verification

Lily Lee_ghvj30

This is really a great idea! I've changed the full name.

Lily Lee_ghvj30

No, it didn't work.

Guilherme Rodrigues_8boray

Same here. Seems that the new Jira does not allow it. @Jira we need to update the Full name

Alan_7m9rtr

If I cannot update the Full nName later, then at the least JIRA should allow me to enter the Full Name when creating a new user.

At the moment JIRA is using an email address as a "Full Name", which is obviously incorrect

Sudeep Agrawal

Many Thanks to Rob Woodgate, with his comments from May 04, 2018. "Bulls Eye", Sadly I had to read through so much noise.

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