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I would like to add the Assignee name in the ticket for SLA breach email.

ShrinidhiSelvakumar

Like {{issue.key}}, {{issue.summary}}, we need to add who is assigned in the ticket.. Need a query or option..

Accepted answers

Ismael Jimoh

Hi @ShrinidhiSelvakumar

I assume you are speaking of smart values from automation for jira.

if that’s the case you can use: {{assignee.displayName}}

See official documentation here: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

All comments

Ismael Jimoh

Hi @ShrinidhiSelvakumar

I assume you are speaking of smart values from automation for jira.

if that’s the case you can use: {{assignee.displayName}}

See official documentation here: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

ShrinidhiSelvakumar

Hi @Ismael Jimoh

Thank you it works..

I have another query, if we set SLA breach by 5 minutes and the assignee changed at 3rd minute the email received with current assignee (changed at 3rd minute). So we need to set who is the initial assignee, when the assignee is changed details also. Can we have query for that..

Ismael Jimoh

You will need to configure a check that:

When: Assignee changed (field value changed)

If: Issue SLA breached (JQL)

Then: Send email to new user in the assignee field. (Email)

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