Is there a way to show average time in status other than using the average time in status gadget?

Angel Osberg

Our IT Service Center works in multiple JSM projects that have different statuses, but the statuses are very similar to each other. For example, we have one project that uses the status "In Progress", where another project that they work out of has a status of "Work in Progress." Is there a way to lump these similar statuses together on a dashboard and reflect the average time in status as just one status of "In Progress?" Thank you! 

 

Bill Sheboy

Hi @Angel Osberg 

You cannot do that with out-of-the-box Jira, unless you convinced the teams to align their status values for consistency...which may not work for your teams.

I can think of several possible work-arounds, each with varying costs/pros/cons:

1. Investigate marketplace add-ons which allow summarizing/normalizing status values across projects for reporting
2. Using a webhook to push out issue logs, gather information in a log reporting tool to roll up results
3. Using automation for Jira for each project, capture relevant measures using common names (e.g. "QA In Progress") into custom fields and use those for reporting
4. Using automation for Jira, simplify to only report on Status Category time, so you would only have the summation of all "in progress" status values

For whatever you want to try, I recommend you first pause to discuss what you want to measure, why you want it, and how you would act if you had the information right now.  That will help your team in deciding solutions and cost/benefit of measurement.

Best regards,

Bill