How to add a field to the summary screen that appears in the portal when a customer creates a new incident? I want to see the technician assigned to the incident.
Hi @José Luis Alcoba Quiroga
Look at this post, maybe can help you
https://confluence.atlassian.com/adminjiraserver/defining-a-screen-938847288.html
Cheers
If you can't manage to show the desired fields using the standard Jira functionality you can try our add-on Advanced Portal Reports - one of its features allows you to add up to 5 additional fields to the request view (summary screen).
Greetings,Georgi
The filed I need to add is the person who deals with the ticket "Responsable" in the "Request View"
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