Unexpected line breaks on embedded Jira issue

Question

I'm trying to embed a Jira issue in a Confluence document, but the format is really wonky. Other Jira issues that I've embedded the same way (with "/jira") have worked fine.

Here's what it looks like, with proprietary info redacted. I've updated the title on the Jira issue to remove special characters; the redacted portion contains alpha characters only.

What could be causing the line breaks?

Shannon S · Answer

Hi Kay,

Thank you for sharing those examples with us. I haven't seen this before, and I would like to look at the individual Jira issues to find out what's going on.

Can you report this to your administrator? They can raise a ticket with Atlassian Cloud Support, and we can have a look at your site directly.

Thank you!

Shannon

Kay Paulus · Answer

Ooh, here's another clue. I just mentioned that same Issue in the description of another Issue in Jira, and the same weird formatting appears there:

Kay Paulus · Answer

Thanks for taking a look, Shannon!

"you have working Jira macros on the same page?" yes
"Are they all single-issue macros?" yes
"Are they placed on a table?" no
"Can you confirm if the page uses the new editor?" yes

II saw this problem in a bigger document I created a new one to try to isolate / troubleshoot it. The format is:

text
/jira macro, linked to single issue - format looks correct

text
/jira macro, linked to single issue - format is as above.

"there are also special characters in the title?"

This issue originally had special characters in the title (part of the title was in curly brackets "{...}"), but I updated the title to eliminate the special characters, and the format issue still occurred. It does NOT happen with another embedded Issue with curly braces in the title.

Here's a more complete screenshot in case it helps, with proprietary info redacted again: