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Insert Existing Attachment into Comment on New Jira Issue View?

Patrick Chen

Hello, this seems absurdly silly.

We are using Jira Service Management Cloud.

On a JSM ticket, an attachment was uploaded to the Issue but not attached directly to a comment.

At a later point in time, we want to insert that existing attachment into a new comment, but there's no way to do that.

The "Files & images" button in the New Jira Issue View only opens a browser file upload prompt, it doesn't offer a way to pick one of the existing Attachments on the Issue.

Is this by design?

Accepted answers

Owen Wallis

Hi at the moment yes this is by design. However the team are working on adding the ability to reference existing attachments: https://jira.atlassian.com/browse/JRACLOUD-72208

All comments

Owen Wallis

Hi at the moment yes this is by design. However the team are working on adding the ability to reference existing attachments: https://jira.atlassian.com/browse/JRACLOUD-72208

Patrick Chen

That is an unfortunate feature deprecation in the New Issue View. Thank you for providing the answer. I look forward to seeing this implemented soon.

carlos_marin

The workaround you can do is to view the issue in the "old view" and then you can add the link to the attached file.

Craig Silver

Is this still possible? If so, how/where?

Hausdorf, Armin AH

Any ideas, if and when this option will be translated?

Even if I switch my settings to german, the option is still called "Attachments on this request".

No great customer experience.

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