Can we use smart variables in approval emails?

Jerome Smith

 

I would like to add custom fields to the approval emails, which have the "Approve" and "Decline" options embedded in the email body. When an approver is notified, they should be able to see what they're approving. 

These are the default fields, but it's not enough information for an approver to take action on.

 

For this to be effective, we would need the ability to add different custom fields based on request type.

For this to be simple, we should be able to click a button that says, "add all custom fields per request type". With this, we would not have to maintain the approval email when fields change or different request types are used. 

Angélica Luz

Hello @Jerome Smith,

Welcome to Atlassian Community!

When it comes to Customer notifications, currently, the only fields available are the ones listed on “Insert variable”. It’s not possible to add smart values to add other custom fields.

There are feature requests suggesting improvements for that:

• Ability To Add Custom Field Values to Service Desk Notification Template
• Add more variables in Customer notifications 

In line with our Feature Request Policy, please, vote for it as well as set yourself as a watcher in order to hear about updates on the development cycle. 

Kind regards,
Angélica