nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Reactivating free Jira Product

Ilker Yaman_n9u5m8

I have a free Jira Cloud product that is deactivated because of inactivity. I want to reactivate it, and already communicated with Atlassian Customer Advocate. But they direct me to the community.

I want to continue with free plan. How can I reactivate my Jira product?

Screenshot_2021-05-17-10-40-53-807_com.android.chrome.jpg

Accepted answers

Angélica Luz

Hello @Ilker Yaman,

Welcome to Atlassian Community!

I see that you created a ticket with our Customer Advocates, but you mentioned on the description the site reset.atlassian.net and your site is reset4.atlassian.net (as per the screenshot).

I already added an internal comment informing the correct URL so they can reactivate for you.

Here from community there is nothing much we can do when it comes to site reactivation since only our Customer Advocates have permission for that.

Please, add a comment there as well to inform them of the correct URL where Jira needs to be reactivated.

Kind regards,
Angélica

All comments

Prince Nyeche - ELFAPP

Hi, upgrade to standard plan in order to have it reactivated, you can use standard plan for 1 month then after you downgrade to free.

Ilker Yaman_n9u5m8

I am not able to change plan for Jira. I have changed plan for Confluence but Jira is not effected. Then i return back to free plan for Confluence. Do you have a suggestion?

Prince Nyeche - ELFAPP

So, first step is add a payment details into your account to have it processed.The contact support to change your plan to standard plan which will be billed to you.

Angélica Luz

Hello @Ilker Yaman,

Welcome to Atlassian Community!

I see that you created a ticket with our Customer Advocates, but you mentioned on the description the site reset.atlassian.net and your site is reset4.atlassian.net (as per the screenshot).

I already added an internal comment informing the correct URL so they can reactivate for you.

Here from community there is nothing much we can do when it comes to site reactivation since only our Customer Advocates have permission for that.

Please, add a comment there as well to inform them of the correct URL where Jira needs to be reactivated.

Kind regards,
Angélica

Ilker Yaman_n9u5m8

Thank you Angelica. It is reactivated.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud

atl-rvw