Can I create a third-party application which can be used to create issues on a Jira project?

Question

Hi,

I want to create an application which can create issues onto a project of the users choosing, which doesn't necessarily require that all the users who are creating issues have an account created on jira ( or ) aren't even a part of the same team on jira.

The web application I am trying to implement this on is hosted on a separate web page from jira and I want to make some API requests by using my Atlassian application credentials somehow, instead of having the user authorize their Atlassian account and then using the create-issue API to create issues under the guise of the authorized 'User'.

Is there a way to perform this task?

Thanks in advance!

Akshay Hemant_0o17q0 · Answer

Hey @Warren ,

I have looked into those two links you provided and I'm not sure they really answered my questions, I am also looking to set it up using OAuth.

I managed to get it working using OAuth and the authorizer URL,

following some of the authorization steps ,  I managed to get all the relevant information about the project and the issues.

We are trying to build a collaboration platform which we want to connect with Jira so that our users who make updates on our platform, will have issues created on their or an associated Jira Project, if they've allowed write permissions to the project to our application.

In case, some of the collaborators do not have Jira or aren't synced on Jira, we still want our application to be able to create-issues, in the event that a non-Jira user finds an issue on our platform.

I managed to figure out the steps required, assuming all the users are Jira users and on the project, but I'm looking a way for our application platform , to be able to Create-issues onto a users Jira board, assuming they've given us permissions to do so.

The backend is coded in NodeJs.

Warren_mz9b4z · Answer

Hi @Akshay Hemant

Yes this is definitely possible, I've had a system like that running for a few years.

You can see a (slightly outdated) https://community.atlassian.com/t5/Jira-questions/Connecting-to-JIRA-via-C-rest-api/qaq-p/609558#M52978 where I gave some C# code to connect to the API. Also see https://confluence.atlassian.com/cloud/basic-authentication-deprecation-from-jira-and-confluence-cloud-apis-972355348.html which describes how to use the API token.

Give that a go and come back here for any issues that you may have with this.

My advice would be to slowly build this up, so start with creating an issue with the bare minimum of details (mandatory fields) - once that's working, start to add in custom fields.