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Automation Rules disappeared

Artem Fomin_b87edi

Has anyone encountered an issue where Automation Rules would disappear from the Cloud Site? Nothing in the Audit Log (for Automation or for Add-ons). A whole bunch of rules just gone.

https://status.automationforjira.com/ shows a Scheduled DB Maintenance on May 9th (Sunday)

If I understand correctly, some of the data resides outside of our cloud site, somewhere on automationforjira.com. Is it possible that something happened on their side?

Thanks!

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Trudy P Claspill

I strongly suggest you open a support case directly with Atlassian about that.

https://support.atlassian.com/contact/#/

Artem Fomin_b87edi

We did - haven't gotten anywhere so far. I would like to see if anyone else has run into the same issue.

Bill Sheboy

Hi @Artem Fomin -- Welcome to the Atlassian Community!

I have not seen rules disappear permanently/been deleted mysteriously before in our cloud instance. Some of our users have been confused by the label filtering of rules hiding things. And, I have seen the rule list get "stuck" so it didn't paint the list when performance was slow for Jira Cloud.

Are these project-scope rules or global/multi-project rules?

Have you checked with any assigned admins for the impacted scopes?

Are you consistently backing up your cloud instance? If so, perhaps check if the rules are still available for restoration.

Best regards,

Bill

Artem Fomin_b87edi

Thank you Bill. I did my homework before reaching out to Support and to the Community.

Our Prod site has several hundred rules that were created over the course of 12+ months. Our test site was created by importing a snapshot of Prod a couple of months ago. We've ran a UAT on our test site last week, focusing specifically on the Automation rules. They were there, now they are not. No trace of them.

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