Assign on first comment

Question

I am utilizing the Automation feature to auto assign an issue to an admin one first comment.  That portion is working great, however I am attempting to add a validator that ONLY assigns on the first comment from an admin and that's where I'm hung up.

I assume I will have to add a condition using the "Advanced Compare Condition" but spinning my wheels trying to figure out the proper "Smart value" to utilize.

Current structure of the automation tree: When issue is commented -> Compare two values (stuck here looking for proper smart value) -> Initiator is in: Administrators -> Then: Assign the issue to user who triggered event.

Any help would be much appreciated, thanks in advance!

Ashish Agarwal_oy392g · Answer

Use new condition to trigger the rule only when the issue is unassigned. So when new comments are added it doesn't keep changing the assignee.

Brian Riccio · Answer

I also found your posts very interesting. In fact after reading.

Esther Strom · Answer

Ah, OK. Thanks for clarifying. There are a couple of ways you might be able to manage this. The first would be to set a field or label when it's assigned the first time, and use the existence/value of the field/label as a condition.

The other option, which would be invisible to users, is to set an entity property on the ticket, which could then be used in your comparison. Check out this previous answer, which details how to do it.