JQL Not Delivering the Right Results

Question

I have moved an object from one parent to another.  The parent object for the issues is correct.  But when I do a query based on a filter on the parent's priority, the one I moved is still showing up?

project = NEEDS AND issuetype = Needs AND parentPriority = High AND status != Trash AND status != "Parking Lot"

The parent priority is including the Needs issue even though the parent priority is low?

Andy Heinzer · Answer

Hi David,

I did some research and I found that the ParentPriority field appears to be a custom field that is created by the JQL Search extension, at least according to their own documentation about it over in JQL Search Extensions (Cloud) : JQL aliases and functions (reference).

I would recommend reaching out to this app vendor's support channel over in https://jqlsearchextensions.atlassian.net/servicedesk/customer/portal/2

I suspect that this field would need to be updated when it is moved to a new parent. But I'm uncertain about how and when that update might happen in this scenario because I'm not sure how often this is being calculated by that app.

Cheers,

Andy

Bill Sheboy · Answer

Hi @david.don  -- Welcome to the Atlassian Community!

I am not familiar with the field Parent Priority.  Is that a custom field in your instance of Jira?  If so, you will need to determine how it is set: manually, workflow, scripting add-on, or automation.  Once you know how the field is set you can determine how to correct it.

Best regards,

Bill