IQL and JQL: Returning linked JSM tickets to an Insight object

Juan Du Toit

Hi,

I need to run a query to return all incidents linked to a specific merchant object (Merchant ID)

Basically using IQL and JQL in one query

Not sure how to do this in cloud or if it's currently possible.  My understanding is that it is possible on the server currently.

Regards,

Juan

 

Mathieu Truchot

Hi,

I am afraid you're right, there is no easy way to do it.

See below for workaround : https://community.atlassian.com/t5/Jira-Service-Management/How-to-search-issues-linked-to-an-asset/qaq-p/1566920

If someone has a better option I will be  happy too.

Cheers,