How to auto escalate issues created in JSM to OpsGenie

Thomas_kz8uuy

Hello,

I would like an OpsGenie incident to be automatically created when a JSM incident (submitted via a service portal request) is created with a certain priority level, or based on some other filter condition. 

I cannot find an automation that allows me to do this. Have any of you configured this?

Nick Haller

Hi @Thomas ,

Would this part of the Opsgenie JSM integration doc help? 

If you configure a webhook, you can edit the JQL and what triggers the webhook / integration. For example:

 

^ Only P1 Blocker issues created under the ABC project would trigger this webhook.