nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

NO ACTIONS PERFORMED

Matheus França

Hello Community,

I have a problem with one of the projects in my environment.

I have an automation that when a new item is created with a specific JQL.
After creating this automation, edit a custom field called Solver Group.

- JQL is exactly as it should be, because in the advanced issue filters it searches for the issue.

- When I clone this item the automation says it was successfully run.

- However, when new portal items are opened, the automation says "NO ACTIONS PERFORMED"

With the warnings:

This may be due to any of the following reasons:
the issue didn't match the specified JQL (most likely)
the chosen rule actor doesn't have permissions (or issue security level permissions) to view the issue
the issue was deleted or wasn't indexed by Jira yet (in rare circumstances)

My JQL:

"Requests - Fund Services" in ("IT INFRA")

Accepted answers

Yvan Martin_qxvthw

Hi there,

Developer from Automation here.

This sounds like something very specific to your Jira project config, you'd be best contacting Automation support for additional help: https://support.atlassian.com/

Cheers.

All comments

Fabian Lim

Hi there,

Some recommendations:

- If the edit in in the same issue, you don't need "For Current Issue".

- Use JQL condition instead of Issue matches. Link: https://support.atlassian.com/jira-software-cloud/docs/automation-conditions/

Regards,

Fabian

Joseph Chung Yin

@Matheus França -

Take a look at your automation... The JQL for the automation didn't match your new JQL -

Your new JQL - "Requests - Fund Services" in ("IT INFRA")

The automation JQL - "Requests - Fund Services" in ("Nav OFFSHORE").

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Matheus França

@Joseph Chung Yin Hey Good afternoon!

The JQL "Requests - Fund Services" in ("IT INFRA") to tell you the truth is just one example.

Matheus França

@Fabian Lim Good Afertoon.

Do you advise then that I choose the condition option in the field values?

Joseph Chung Yin

@Matheus França -

So, you are saying your new automation setup JQL matches to your example JQL. The image screenshot is just an example of your automation setup?

Best, Joseph

Matheus França

the text that I included above the print is just an example the print is the automation in fact.

Exemple

My JQL:

"Requests - Fund Services" in ("IT INFRA")

Use:

"Requests - Fund Services" in ("Nav Offshore")

Fabian Lim

Yes.

Items you need:

- When issue is created (trigger)

- JQL Condition with your JQL (condition)

- Then Edit (action)

Matheus França

I made this configuration but also in the automation log the same message "no actions performed"

Yvan Martin_qxvthw

Hi there,

Developer from Automation here.

This sounds like something very specific to your Jira project config, you'd be best contacting Automation support for additional help: https://support.atlassian.com/

Cheers.

Matheus França

Hi,

Thank you very much for your feedback

Regards,

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

automation

jira-service-management