how to get the Email from a body??

Question

I have my Jira setup to get my emails ~> tickets (Which works)

However, if the user is registered to the JIRA they get the notifications that I setup on automation

now when the user is NOT Registered that doesn't work because, when I try to send a notification or a reply, it doesn't take the E-mail from the user that is not registered, how do I fix that so NON REGISTERED Users can send issue + Get notifications + get a reply and Reply back to me (Like the registered users can do)

Please help........

I also am confused on what is:

Reporter
Initiator
Assignee
ETC.....

Could somebody please post in short words what they are?

thank you

Bruno Sergio Pongetti Goldemberg · Answer

ok and initiator? wouldn't it be the person whom initiated the E-mail instead of the Reporter?

also, that be a major issue if they can't get the Reply / Emails unless they are logged in.

I did some rly intricate automations but its all for nothing then.

Wish was a way to get body Email and put it on the reply to:

This is what it says when user is NOT a JIRA registered:

[This email was written by (NAME) from (E-Mail Address)]

Thought that I could get that bit of into (E-Mail Adress) and use it as a "reply to" Address but you telling me that can't be done, right?

Also thank you for taking the time to reply to me.

Ankur tripathi_4srjcd · Answer

Hi, Bruno

If the user is not consuming a Jira licence/not registered he/she will not get a Jira notification. For more details please go through the given link.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

Reporters are the ones who create an issue in Jira. Then that issue is assigned to someone, that will become the assignee for that issue.