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Kanban board not show issues but it contains the status

Azahara Camacho

Hello,

I'm trying to show in my Kanban board all the issues that I'm creating. My board configuration is the following:

Screenshot 2021-05-03 at 08.40.17.png

As you can see, my TO DO status in the column To Do, shows that it contains two issues. And my workflow configuration is the following:

Screenshot 2021-05-03 at 08.42.46.png

I'm trying to check which permissions or settings are the related to "show" issues in the board, but I'm not able to switch them correctly in order to show those two issues.

Screenshot 2021-05-03 at 08.48.26.png

Can you help me with this problem? Have you ever had heard about this?

I was checking the community issues, but I didn't find any similar scenario.

Thanks,

Azahara.

Accepted answers

Azahara Camacho

Hi to all!
I finally found the solution. If you create a new project with issues that do not require the Fix Version field, I recommend to you to apply this. If you remove that sub-filter, you can finally see all your issues. I fix my problems with that.

Thanks to all of you that tried to help me!

All comments

Hernan Halabi - Elite IT Consulting Group

Hello @Azahara Camacho assuming that you have tickets in place already, you should check which query are you using to fill the board's information. Also keep in mind that if the filter isn't shared with others, only those who can actually see the results will see the issues reflected in the board

Azahara Camacho

Hi @Hernan Halabi - Elite IT Consulting Group ,

thanks for your response. But yes, the query is available and shared with all the members of the project and it reflects the content of those issues in the issue search section. However, the board does not show them. I do not know if the board needs any special permissions, the workflow or something similar.

Jack Brickey

Can you share your boards filter here? You will find it under board settings general. Also it would be interesting if you use that filter and just do a JQL advanced search do the two issues show in the results?

Azahara Camacho

Hi Jack,

yes, sure. This is the JQL query that my project has: project = "DRM" ORDER BY created DESC. If I execute this in the advanced search, it shows the tow issues. However, the board still does not show anything.

I'm working with issues that I configured for this project and they are not the base types such as epic, task or story. They have their own screen and fields, and I can create it perfectly. Can this have any relation with the problem to show them in the kanban board?

Azahara Camacho

Thanks to all of you that tried to help me!

Sagar Mahajan_d8sqh7

@Azahara CamachoCan you please open the board filter query in edit mode as shown below or copy the board filter query in issue search to confirm you able to view those 2 issues which are in TO DO status. May be you don't have permission to view those issue.

Capture 2021-05-03 at 16.57.52.png

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