Zendesk Integration - Jira Ticket Search No Longer Rendering Results

Susan Reed

Zendesk<>Jira integration has been working fine for months.

 

Last week the Zendesk search for Jira tickets stopped rendering results. We have uninstalled and reinstalled the integration for both Zendesk and Jira without results.

 

The Jira app does display within Zendesk but the search does nothing. 

 

How can we get this functioning properly again? We have made no other changes on our end.

Tina Turner_lj33k1

Hello, did you ever resolve this issue as we are having the same and the zendesnk support has not input... i saw this info on Jira (ZD app config)  --> and that is the page mentioned with instructions : https://support.zendesk.com/hc/en-us/articles/4408821582362