How to use Status and Resolution

Question

We have a lot of different workflows in our projects. I am about to clean up in most of them.

I noticed some projects have more than one "green"-status - i.e. a status where resolution field is set to "Done".

Examples from one project are:

- Status = Done  &  Resolution = Done

- Status = Won't Fix  &  Resolution = Done

- Status = Can't Reproduce  &  Resolution = Done

I am considering to change all that to:

- Status = Done  & Resolution = Done

- Status = Done  &  Resolution = Won't Fix

- Status = Done  & Resolution = Can't Reproduce

The intention would be that all issues that are "Done" will have "status = Done", and then using the resolution field to tell how it is done.

But I am not sure which of the two solutions is the "best" or the "right" way of doing this.

Is there a correct way or a best practice for this?

Jack Brickey · Accepted Answer

Your proposed approach is , IMO, the correct approach.

Joe Pitt · Accepted Answer

I agree with @Jack Brickey about your approach. I've never seen a 'best practice' document about that. Jira can be configured in so many ways it would be hard to pin down a best practice other than the resolution field must be set when an issue is 'done' To me, the 'done' status shows no more work is needed and the resolution field indicates the reason the work is done.