Rule error

Question

Hi everyone,

I have this error on a rule execution:

" The JQL search failed for several reasons. This is most likely due to the fact that the JQL query with intelligent values was invalid:
" ((parent - DIM-4) AND (status - "Finished")) AND (project in (10001))" - The value 'Completed' does not exist for the 'status' field." (the message was in french).

The fact is Completed is an available value for status, even if in this case, parent ticket was on "Fridge" status, and no transition let ticket to go to completed from fridge.

what is the issue? Is it a pb of translation (Terminé(e) instead of completed) or is the transition fridge-->completed missing?

Eric Dupuylolier · Answer

I've just had a transition from "all states/status"  to "done" in the workflow: same result. I guess it's got a pb with the label of the status "Terminé(e)".

Eric Dupuylolier · Answer

One of the suggested rules: when all children are completed, set the parent to completed.

Callum Carlile _Automation Consultants_ · Answer

Hi @Eric Dupuylolier , welcome to the community!

What are you trying to achieve in your rule - what are the triggers and actions?

Perhaps you could send a screenshot of your rule which might help to identify  what the issue might be