Required fields not present or fields too long in collector - Resolution is Required

Reo Lim

hi community,

 

i tried to create an issue using issue collector.

i encounter error:

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from JIRA issue collector the error was:

• [23/04/2021 09:01:15] Required fields not present or fields too long in collector 'V3 Feedback' invoked from '**IpAddress**' by Anonymous.

 

i try to open my browser console:

1. 0: {errorMessages: Array(1), errors: {…}, errorStatus: "success"}
2. 1: "success"
3. 2: {aborted: 0, responseText: "{"errorMessages":[],"errors":{"resolution":"Resolution is required."}}", responseXML: null, status: 0, statusText: "n/a", …}
4. 3: init [form#jic-collector-form.aui, context: form#jic-collector-form.aui]
5. callee: ƒ (e,t,r,a)
6. length: 4
7. Symbol(Symbol.iterator): ƒ values()
8. __proto__: Object

 

from this, my understand is that resolution fields is needed. however, i have no way to add this field into issue collector template.

Ismael Jimoh

Hi @Reo Lim 

Instead, remove the resolution field from required in your Field configuration(make optional).

Your field configuration that is associated with the project has the resolution field set to required. This means whenever users try to create issues, since it is required, the process fails.

Instead, if you want a resolution set add a screen to the final transition where the user who works on the ticket gets prompted for the resolution.