Automation failure when cloning an issue to another project

Question

Hi, I am using automation to clone issue for one project to another basis some conditions. The clone occurs successfully on all projects except one.

The automation flow is:

The audit log reads:

The step in detail:

Both the projects have "Bug" as type and both have appropriate create issue permissions

Not sure what is happening here, can you help?

Bill Sheboy · Answer

Hi @Aditi Sodhi

This seems related to this defect for changing the project with the clone action for a Team-Managed project (next-gen), although your use case is slightly different:

https://codebarrel.atlassian.net/browse/AUT-2175

I recommend asking your site admin to submit a ticket to Atlassian for this one.  Support can take a look at your instance can confirm if it is the same defect.

https://support.atlassian.com/contact/#/

Once you hear back from Support, please post what you learn so the whole community can benefit.  Thanks!

Aditi Sodhi_85od4b · Answer

Hi @Bill Sheboy , the types of the two projects are different. The rule is defined in the classic project, while the issue is being cloned in a "Next Gen" project

Bill Sheboy · Answer

Hi @Aditi Sodhi  -- Welcome to the Atlassian Community!

For this global-scope rule, what is the type of the two projects: the triggering-issue one and the clone-into one?

Are they both company-managed (classic), both team-managed (next-gen) or one of each type?

Best regards,

Bill