Forgot password, old mail address, not able to add a new admin

Question

Hi,

my team colleague forgot to change her mail address and was logged out of Conluence recently. Unfortunately, she also forgot her password and cannot restore it, since the activation code goes to her old mail address.

I've tried to invite her to our site by selecting "add people" and entering her new mail address - without success.

Has anyone else experienced something like this or knows what to do?

Thank you!

Lena

Joshua Sneed Contegix · Answer

Hi Lena,

This is an Atlassian Access problem, not a Jira/Confluence problem. Please contact support instead of guessing. Cheers!

Lena Brunk · Answer

Hi Joshua,

thanks for the quick answer!

I don't think I can contact the support, since we are working with the free version..:(

Cheers

Lena

Joshua Sneed Contegix · Answer

Hi Lena,

Speak with support: https://support.atlassian.com/contact/.

Cheers!