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"We couldn't log you in"

Nina Levitin

Hi! I am unable to access specific pages on Confluence. I've logged out and logged back in multiple times.

I am able to view the main homepage with the list of pages that I have access to. However, when I click on any of them, I'm faced with this...

we couldn't log you in.PNG

I've read other threads where others have also had this same issue, and sometimes it was in relation to something on Atlassian's end. Please assist, thank you!

Accepted answers

Vero Rivas

Hi @Nina Levitin

Talk to atlassian support

https://support.atlassian.com/

There seems to be an incident

https://status.atlassian.com/

Cheers

All comments

Vero Rivas

Hi @Nina Levitin

Talk to atlassian support

https://support.atlassian.com/

There seems to be an incident

https://status.atlassian.com/

Cheers

Nina Levitin

Thank you @Vero Rivas! I've tried to contact support and every time it leads me to this page. I also saw the incident you've sent - however, it was last updated (4) days ago so I'm curious if they're still working to resolve it or if it's been resolved. I was hoping for a support team member to take a look at my account to see if it's in relation to this incident or if it's a different problem since others in my organization have been able to log in.

Any additional insight would be greatly appreciated!

Julie Wozniak

I am having the same exact issue. I'm also able to view the main homepage with the list of pages that I have access to. However, when I click on any of them, I'm faced with the same message about not being able to log in.

Is there an update on this incident?

Julie Wozniak

@Nina Levitin I cleared my cache on my browser (I was using chrome), and now I as able to get everything working just fine. Try that, hope it works for you!

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