We are using JSD for communicating with customers. We noticed that people who are working on a particular Jira issue type, get a bug. Where the sender sometimes sees the name in the email of the colleague who doesn't even work with us any more.
For example:
2 colleagues X & Z are working in one team with the same issue type and are sending emails to customers. However, the receiver while replying to the email from the colleague X addresses them as Z as if this is the name they get displayed.
We unfortunately, have very limited resource in terms of checking what exactly is displayed and settings on the side of the receiver as it is a governmental institution not very keen to resolve tech issues. However, we are willing to check everything possible on our end.
