Copy specific field

Question

Hello :)

I am trying to clone an issue from a Service Desk project to another project but I want to keep the initial requester name in the description field. Could I do that with an automated rule?

I am stuck here, when transitioning to another project.

Thank you!

Joseph Chung Yin · Answer

@Diana Beldiman -

Let me of your result.  Hope it will work for you.  If it did, kindly accept my answer.

Good luck.

Best, Joseph

Diana Beldiman · Answer

@Marlene Kegel - codefortynine

I have already tried that, thank you for your answer!

@Joseph Chung Yin

I was under the impression that I can clone also from "+ Create linked issue", I was just modifying the created issue field with "cloned" or "is cloned by".

I'm gonna try your recommendation, it seems close to what I needed.

Thank you for your support! :)

Joseph Chung Yin · Answer

@Diana Beldiman -

Just as mentioned by @Marlene Kegel - codefortynine , you are not cloning the issue but are creating a new Linked Issue.

Out of the box - The only thing I can recommend you is that you can try to use the "CLONE" built in function to create the cloned issue, then use the built-in "MOVE" function to move it to another project.  However, the cloning process will clone everything (i.e. custom fields, reporter etc...) from the source issue into the new cloned issue. There is no custom function out of the box to capture the "Reporter" information into the new cloned issue's Description field.

Secondly, when you move the issue to the new project, the actual reporter will have to be a person that also have access to your new project + all the custom fields used in the source issues will also need to be available in your new project.  Otherwise, issue's metadata will be lost.

Best, Joseph