The expand macro created in template shows up expanded when the template is used

Question

I tried creating a template. One of the functionalities I used was the Expand macro. I successfully created one and inputted the text for the exapanded area. I even saved it. However , when I go to use the template, the text shows in the expanded form like a regular text box. Kindly help and point out my mistake...

Warm regards,

Akila

Randy O'Neal · Answer

I believe I am in error; I am seeing it work now; I was attempting to collapse it while I was editing the document.  Once I published it, it works as expected.  Chalk this up to user error.

Randy

Randy O'Neal · Answer

Hi all,

Is there any word on this issue?  I'm approaching a year into Confluence Cloud, but I'm new to templates.  I tried using an Expand in a template and I see the exact same behavior; in fact, it doesn't actually show as an expand in a templated page; rather, it looks like an expand, but it's a) already expanded, and b) there's a red circle with a slash through it where the v is beside the expand title when you attempt to collapse the expand.

This appears to be broken functionality.  If a ticket hasn't been raised, please let me know and I'll raise one.

Randy

Shannon S · Answer

Hi Akila,

Thank you for providing those screenshots. That's really strange. I tried replicating this on my site, and in my case, the expand works correctly:

Can you send this to your site admins so they can raise a ticket with our Cloud support team? Then we can gain access to your site and see what's going on.

Let me know if you have any trouble!

Take care,

Shannon