Insight Object Required to change status to Closed

Question

As you all may know, you can't set a field to be Required unless it's okay to be visible in the customer portal.

So I have a field (Inight Object) that is required to be filled-out before the ticket can be closed. In other words, status can't transition to Closed if that specific field (Insight Object) is Empty. Anyone?

cosorio · Answer

Appreciate your insights @Tomáš Doležel

Tomáš Doležel · Answer

@cosorio Yes, you are right. Other possible way is permission settings in customer portal. I am afraid that only option is forbid closing issues to all customers in portal. But this is not what you want, isn´t it?

I didn´t find any option in customer portal which is connected with value in field.

Maybe someone else helps you.

Have a nice day!

TD

cosorio · Answer

Thanks for your insight @Tomáš Doležel

I was actually hoping for that option under Validators.

But here are the only options that I could see from my end