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Unable to change managed user account email

Yatish Madhav

Hi, I am trying to change the email domain of 2 of our users to the new domain that some of our users migrated to last Nov. I expect to change the email to the verified domain, they get an email to verfiy on the old email and a notification on the new email, and then the email address would be updated ... currently, I am getting an error stating "You are unable to change the email address of a managed account to another domain that is not managed by your organization." the now and old domains are both verified. Please assist. Thank you

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Prince Nyeche - ELFAPP

Hey @Yatish Madhav

Are both domains verified under the same organization or verified on different organization?

Yatish Madhav

Hi @Prince Nyeche - ELFAPP - thanks for the quick reply. Both domains are verified on our instance - I am ont sure if the 1 of the 2 domains is verified on another cloud instance. Thank you

Yatish Madhav

Hi @Prince Nyeche - ELFAPP - any update or workaround? Or do you understand what the issue is? Thank you

Prince Nyeche - ELFAPP

Hey @Yatish Madhav

Sorry, I must have missed this notification. Can you show me a screenshot of both domains verified on your instance as shown in the image below. Please mask the domain name, I just want to confirm that both verified badge of domains is showing from your end under "status".

There are two possible explanation here:

1) Your domain is being used in another organization owned by your team and not managed in the same organization directory.

2) Your domain appears as verified but the verification used on it has been delinked E.g. The HTTP file that was used to verify the domain has being removed from the root directory of the domain and this hasn't reflected on your UI.

Yatish Madhav

Hi - any update on this please? Thank you

Prince Nyeche - ELFAPP

I believe you need to pay for it to be able to perform changes. Probably back then it might have been on trial.

Yatish Madhav

Thansk @Prince Nyeche - ELFAPP - Hmm it might be the case. This is unfortunate. That means we may be better off not verifying a domain and managing user accounts.

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