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unable to assign ticket to user

Suma Pralhad Kustagi

Hi,

We have external user, recently his email id has been added. I am not able to assign tickets to user. I have check the permission scheme - Browse projects and Assign issues. I see that user role belongs to these. I am not able to search user when I want to assign ticket. Can you please let what is the issue.
We are using Jira 8.5 version,

Regards,
Suma

Accepted answers

acc1211

Hi Suma

Guess you have got the permissions messed up . Actually the permission need to be Assignable User ( User with this permission maybe assigned issue to ).

Hope this helps

All comments

acc1211

Hi Suma

Guess you have got the permissions messed up . Actually the permission need to be Assignable User ( User with this permission maybe assigned issue to ).

Hope this helps

Suma Pralhad Kustagi

Hi Faisal,

Thank you for rectifying it. Yes you are right, In Assignable user i do not see that role, now added and I could see the user.

Thank you for the quick resolution.

Regards,
Suma

Suma Pralhad Kustagi

Hi Faisal,

I just observed one strange thing ,there are other external user whom I am able to search for assigning issues but without adding permission Assignable user..

Not sure on this...

Regards,

Suma

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