Update all worklogs when change account

Wolff_qvctxi

Hi all i have a question regarding Tempo Timesheets.

Use case:

 

Issue is logged to - Issue type - Incident - account billable.

Agents are working on it and log time - excl 1 h and 2 hr totale of 3 hours.

After this they found out that this should not be a - Issue type - Incident - but a - issue type - Internal Incident - account non-billable.

How am i able to change all worklogs already booked to this account billable and change it to account non-billable? 

In this example its 2 worklogs but in practical it could be 10+ or more.. 

Stephen Coleman_7b6djw

Hi @Wolff,

I had the same issue. In my case, the previously provided answer was the solution, but it didn't make sense to me when I read it the first time until I found the source of the problem for me and then read it again, so I'll elaborate on the other answer and hopefully it will make more sense.

In tempo config, you can create attribute values that apply to work logs to help you give details to work logs.

Here is the direct link to the settings involved. Don't forget to update it with your Jira site instead of the placeholder I've included:
https://Your_Jira_Site.atlassian.net/plugins/servlet/ac/io.tempo.jira/tempo-app#!/configuration/worklog-attributes

Chances are yours, like mine, has a line that looks something like this:

If there isn't a work attribute for account, all work logs will get this information from the account set on the ticket. To be clear, I do not mean to say if the value hasn't been set on the attribute, I mean to say that a Tempo admin has removed the option of setting the account at the worklog level.

Here's why this is useful:
Maybe two different people have work to log on the ticket, like a new programmer receiving some training on how. Maybe the programmer's time is billable as CapEx for the purpose of taxes so it goes to one account, while the trainer's time needs to be billed internally so it goes to another. Having a work log attribute that lets you set the account to each log entry on the task gives you flexibility that could even benefit the company come tax time, or maybe one person's work on the issue is included as part of a contract with the customer that's billed at a flat rate.

Here's the alternative:
If you delete the Tempo Account attribute from the list of attributes, there is no longer an option to set the account on each work log entry individually, and Tempo will pull the account from the value for the account field set on the issue in Jira instead.

You lose the flexibility of setting different accounts per work log, but you no longer have to edit individual work logs if you want to change the account for existing logged work on an issue.

Another point for consideration:
In our case, we're also using another plugin for invoices. That plugin, HelloClerk: Invoices, is seemingly incapable of reading the worklog attribute account setting and so it reports back the account at the issue level. So the best course of action for you might also depend on the other tools you're using in Jira.

Hope this helps!