How to have Jira Service Desk create a customer (not user) via email?

Graham Martin

We are implementing Service Desk and would like to have incoming emails create new customers (that do not need a JIRA license, not new users (which DO require a JIRA license).

In the mail handler, I only see a check-box to create new users when receiving emails from unknown addresses.

How can I configure my JIRA Service Desk to create a new customer account for emails received from unfamiliar accounts?

Thanks!

 

 

Hernan Halabi - Elite IT Consulting Group

Hello @Graham Martin this documentation should help you achieve what you need.

https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html#:~:text=To%20add%20a%20new%20email,configured%20in%20your%20Jira%20instance.

Feel free to ask if you have doubts about it